针对商家以“超过七天不能退”“拆封不能退”等理由拒绝退货的情况，中国消费者协会于8月27日发布消费者退货相关提示，提醒消费者依法维护退货权 1。该提示区分了消费者原因退货与商品质量问题退货的不同规则 1。
提示指出，在远程购物场景下，消费者可以自收到商品之日起7日内申请无理由退货 1。若因商品质量问题退货，其期限最低为消费者收到商品之日起7日内，例如手机主机三包有效期为一年 1。同时，商家应当在消费者提出退货要求之日起十五日内一次性退清相关款项 1。此外，消费者可通过微信或支付宝搜索“消协315”小程序核验商品真伪，或通过微信搜索“消费查”查找承诺开展线下无理由退货的商家 1。
The China Consumers Association (CCA) issued a consumer advisory on August 27, 2026, reminding shoppers to defend their return rights in accordance with the law 1. This advisory specifically addresses situations where merchants refuse returns using excuses such as "exceeding the seven-day limit" or "unsealed packages" 1.
The advisory clarifies the distinct rules for returns initiated by consumers versus those due to product quality issues 1. In remote shopping scenarios, consumers can apply for a no-reason return within seven days from the date of receiving the product 1. For returns caused by quality problems, the minimum return period is seven days from the date of receipt; for example, the "three guarantees" validity period for mobile phone main units is one year 1. Additionally, merchants must refund all relevant payments in a single lump sum within 15 days from the date the consumer requests a return 1.
To help consumers verify product authenticity, the CCA recommended searching for the "CCA 315" mini-program on WeChat or Alipay 1. Moreover, consumers can search for the "Consumer Check" mini-program on WeChat to locate offline merchants that have pledged to provide no-reason return services 1.
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