研究表明，仅仅处于值班状态就会与睡眠质量下降相关联，即便员工从未被呼叫也会产生负面影响。1不确定性和焦虑是导致这一现象的关键因素，员工在值班期间无法完全放松，从而影响睡眠的连贯性和深度。1
值班工作在急救服务、医疗、公用事业、零售和食品服务等行业中广泛存在。1长期睡眠不足与集中力下降、反应时间变慢、情绪波动和决策能力受损直接相关，进一步导致事故风险增加、心理健康困难、体重增加以及糖尿病和心脏病风险升高。1
为缓解这一问题，建议员工在值班夜晚提前入睡以确保充足睡眠，雇主应设计更灵活的值班班表，给予充分的休息恢复时间。1澳大利亚自2024年起通过立法保护员工的"断开工作"权利，允许大多数员工拒绝在规定工作时间外接听工作电话。1
Being scheduled for on-call work significantly impairs sleep quality regardless of whether employees are actually called during their off-hours, according to research discussed in recent findings 1. The mere awareness of being on-call—and the accompanying uncertainty and anxiety—creates measurable sleep disturbance, with impacts occurring even when no work contact occurs 1.
On-call arrangements are common across multiple sectors including emergency services, healthcare, utilities, retail, and food service 1. The consequences of sleep disruption from on-call status extend beyond a single poor night: diminished concentration, slower reaction times, mood disturbances, and impaired decision-making have all been documented as short-term effects 1. Long-term exposure to inadequate sleep stemming from on-call schedules correlates with increased accident risk, psychological health difficulties, weight gain, and elevated risk of diabetes and heart disease 1.
To address these concerns, both employees and employers have roles to play. Workers scheduled for on-call nights are advised to prioritize earlier bedtimes to secure sufficient rest 1. Meanwhile, employers are encouraged to redesign on-call scheduling systems to be more flexible and to provide adequate recovery time between shifts 1. In Australia, employees gained formal protections beginning in 2024, with legislation allowing most workers to decline work calls outside designated work hours 1.
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