消费者林先生购买的1.5万元国际机票因行程变动申请退票，初次仅获得432元退款，引发舆论广泛关注1。央视财经报道此事后，携程于7月28日上午向林先生进行了全额退款，共计14700余元分两笔到账1。
针对此次风波，携程宣布升级退票系统1。升级方案在可退金额低于机票款20%时增加弹窗提醒机制，于2026年7月31日上线1。然而，高额退票费的具体规则并未改变1。全国人大代表和政协委员曾在2024年两会期间针对机票退票费问题提出整改建议，但相关部门至今未有实质性改善1。
A consumer surnamed Lin sparked widespread attention after purchasing an international airline ticket for 15,217 yuan and receiving a refund of merely 432 yuan due to schedule changes 1. Following coverage by CCTV Finance on July 28, Ctrip ultimately issued Lin a full refund of over 14,700 yuan, which was processed in two installments the same morning 1.
In response to the controversy, Ctrip announced an upgrade to its refund system set to launch on July 31, 2026 1. The enhancement adds a pop-up warning when the refundable amount falls below 20 percent of the ticket price 1. However, the underlying high-fee refund policy remains unchanged, and substantive improvements have yet to materialize despite recommendations from members of the National People's Congress and Chinese People's Political Consultative Conference raised during the 2024 Two Sessions 1.
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