Airbnb本周发布新规则,禁止房东在客人退房时要求进行大量家务工作。1根据新政策,房东不被允许要求客人完成"需要大量时间或精力的任务,或通常由清洁工完成的工作,包括整理床铺、倒垃圾或洗碗"。1这一举措旨在解决客人对退房杂务和清洁费用的不满,防止相关要求对住宿评价产生负面影响。1
新规则对房东权限进行了明确界定。1客人仍可被要求将脏盘子留在水槽、收集用过的毛巾、分类垃圾等轻微整理工作。1同时,房东不再被允许禁止客人使用房屋描述中列出的便利设施,也不能对客人进行罚款。1新政策从11月20日开始的预订起正式生效。1欧盟委员会曾在9月提议对Airbnb等短期租赁公司施加更多限制。1
Airbnb has introduced new rules this week prohibiting hosts from requiring guests to complete time-consuming household tasks upon checkout.1 The platform specifically bars hosts from asking guests to make beds, take out trash, or wash dishes—work typically performed by professional cleaners.1
The policy change aims to reduce guest frustration over checkout duties and associated cleaning fees that have negatively affected property ratings.1 Under the new guidelines, hosts may still request that guests leave dirty dishes in the sink, collect used towels, and sort recyclables, but cannot impose restrictions on amenities listed in property descriptions or charge guests fines.1 The updated rules apply to all reservations beginning November 20.1
The move reflects Airbnb's response to mounting regulatory pressure in Europe, where the European Commission proposed stricter restrictions on short-term rental platforms in September.1
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