国庆假期期间，消费者在景区寄存柜、共享充电宝、共享雨伞等便民服务中频频遭遇押金退款陷阱1。这些服务显示退款成功，但押金实际被转入小程序余额，需要消费者手动提现而非原路返还1。投诉平台已收到近千条相关投诉，虽然单笔金额不大，但资金长期滞留在平台1。
消费者遭遇的问题触目惊心。陕西孟女士在山东景区租用共享充电宝支付99元押金，系统提示退款成功但未到账，经由客服微信转账才最终收到1。四川鹿女士等待了近16个月才从小程序余额中取回押金，且需要提供银行卡信息才能提现1。山西消费者租赁寄存柜时，30元押金虽显示退款成功，实际却被转入公众号平台余额，需手动操作才能提现1。
法律专家黄尹旭指出，押金属于担保资金，归消费者所有，商家无权单方变更退款路径1。标注"退款成功"但未原路返还的做法构成虚假宣传，损害消费者权益1。景区业务经理已确认曾遭游客投诉押金退回困难且流程繁琐，并表示已更换供应商并要求完善后台系统1。专家钟栎娜指出，流动性强的景区缺乏熟人社会约束，金额小、时间紧促使消费者易于忽视，因此亟需建立"原路退、自动退、限时退"的默认规则1。
During China's National Day holiday period, consumers encountered a widespread deposit refund scheme across scenic areas and shared service platforms.1 When renting items such as lockers, portable chargers, and umbrellas, users reported that while their deposit refunds appeared to process successfully, the funds were actually transferred to mini-program balances rather than returned through the original payment method, requiring manual withdrawal to access.1
The issue affected thousands of consumers. A woman from Shaanxi paid a 99-yuan deposit for a shared portable charger at a scenic area in Shandong, only to find the system confirmed the refund but no money arrived in her account—she eventually received the deposit only after the customer service team transferred it via WeChat.1 Another consumer from Sichuan waited nearly 16 months before retrieving her deposit from a mini-program balance, and only after providing her bank card details.1 In Shanxi, a visitor's 30-yuan locker deposit showed as refunded but remained stuck in a public account platform balance, requiring additional manual steps to withdraw.1 Consumer complaint platforms recorded nearly a thousand such cases, with individual amounts relatively modest but funds accumulating in platforms indefinitely.1
Legal experts characterized this practice as deceptive. Lawyer Huang Yinxu stated that deposit funds legally belong to consumers and merchants cannot unilaterally change the refund route; marking a refund as "successful" without returning it to the original payment method constitutes false advertising.1 Scenic area management confirmed receiving complaints about difficult and cumbersome deposit returns and has since switched suppliers while demanding backend improvements.1 Expert Zhong Linna noted that high-turnover tourist destinations lack the social accountability of close-knit communities, and small transaction amounts combined with time pressure make consumers overlook such issues; she called for establishing default rules mandating "original-method returns, automatic processing, and time limits for refunds."1
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