东方航空官方就9月28日合肥至大连航班发生的空中服务事件做出回应1。据介绍，事件发生在乘务员推餐车提供服务时，因乘客处于睡眠状态而与餐车不慎发生触碰1。该乘客随后出现情绪激动，连续使用粗俗过激言语，并出现威胁脚踢乘务员、要求当事乘务员落地后陪同就医等言行1，导致乘务员受到惊吓。
航班落地后，医护人员对该乘客进行了检查，确认其未有明显外伤或肿胀、无须进一步处理1。东航方面表示，已第一时间对当事乘务员开展心理疏导与关怀支持，该员工已恢复正常工作1。
China Eastern Airlines has issued an official statement regarding an in-flight incident that occurred on September 28 on a flight from Hefei to Dalian.1 According to the airline, a flight attendant was pushing a service cart when the cart inadvertently made contact with a sleeping passenger's elbow.1 The passenger became emotionally agitated, used profane and inflammatory language, and exhibited threatening behavior including threats to kick the flight attendant and demands that the crew member accompany him for medical evaluation upon landing.1
Following the aircraft's landing, medical personnel examined the passenger and found no visible injuries or swelling, determining that no further medical intervention was necessary.1 In response to the incident, the airline provided immediate psychological counseling and emotional support to the affected flight attendant.1 The crew member has since returned to normal work duties.1
评论
还没有评论，欢迎留下第一条。