2026年8月25日，暑运期间儿童乘火车出行增多，国铁集团客运部客运管理处就儿童单独乘车及无陪护儿童服务相关政策进行了答疑 1。针对无陪护儿童服务问题，国铁集团表示，由于铁路运输具有站点多、停站时间短、人员流动性大等特点，目前不具备一对一全程看护的条件，因此尚未设立未成年人专属看护、托管及全程监护等个性化服务 1。
在购票与乘车规定方面，年满6周岁且未满14周岁的未成年人可购买儿童优惠票，年满14周岁应当购买全价票 1。未满14周岁的未成年人原则上需随同成年旅客出行 1。具体而言，未满6周岁的儿童需要和大人一起检票进站；持儿童优惠票的未满14周岁儿童可以自己刷票进站，但应随成年旅客同行 1。若旅客声明该儿童独自出行，铁路部门有权拒绝其单独乘车 1。
On August 25, 2026, during the summer travel rush in China, as the number of children traveling by train increases, the Passenger Transport Management Office of the Passenger Transport Department of China State Railway Group addressed public inquiries regarding policies on children traveling alone and unaccompanied minor services 1. According to current regulations, children aged six and above but under 14 are eligible for discounted children's tickets, while those aged 14 and older must purchase full-price tickets 1. In principle, minors under the age of 14 are required to travel accompanied by adult passengers 1. Specifically, children under six must check in and enter the station together with an adult, whereas those under 14 holding discounted tickets may scan their tickets to enter independently but still need to be accompanied by adults 1. If a passenger declares that a child is traveling completely alone, the railway authorities reserve the right to deny the child's solo journey 1.
Addressing the absence of unaccompanied minor services, the department explained that the railway transport system is characterized by numerous stations, short dwell times, and high passenger mobility 1. These operational features make it impossible to provide one-on-one, full-journey supervision for minors 1. Consequently, the railway sector has not established personalized services such as exclusive care, custody, or continuous guardianship for unaccompanied minors 1.
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