澳大利亚联邦法院裁定，美国交友网站eHarmony在订阅服务中存在误导和欺骗行为1。法官Christopher Horan认定，该网站在截至2024年7月的六项运营行为中违反了澳大利亚消费者法1。这起诉讼由澳大利亚竞争与消费者委员会（ACCC）于2023年提起1。
法院查明，在2019年11月5日至2024年6月6日期间，共有130万名澳大利亚用户注册了eHarmony的基本会员，其中258,956人付费购买了高级会员1。在这些付费用户中，约20%（即44,856人）的会员资格被自动续费，另有7,148人遭遇了两次或以上的自动续费1。此类“订阅陷阱”导致部分用户产生数百美元的费用，其中一名用户被收取478.80美元，另一名用户被扣费598.80美元并被转交至债务催收机构1。
针对此项裁决，eHarmony发言人表示，公司正在审查判决结果并考虑后续选项1。该发言人同时强调，eHarmony已对平台进行改进，以提高相关服务的透明度1。
The Federal Court of Australia has ruled that the US-based dating website eHarmony engaged in misleading and deceptive conduct regarding its subscription services 1. Presiding Judge Christopher Horan determined that the company violated Australian consumer law through six operational practices that occurred up until July 2024 1. The legal action was brought against the dating platform by the Australian Competition and Consumer Commission in 2023 1.
Between November 5, 2019, and June 6, 2024, 1.3 million Australian users registered for a basic membership on the site, of whom 258,956 paid for premium membership 1. The court found that about 20 percent, or 44,856 users, had their memberships automatically renewed, while 7,148 users were automatically renewed twice or more 1. These subscription traps caused thousands of users to be automatically renewed and incur hundreds of dollars in fees, with one user being charged $478.80 and another being charged $598.80 and referred to a debt collection agency 1.
In response to the ruling, an eHarmony spokesperson stated that the company is reviewing the judgment and considering its options, and has made improvements to the platform to increase transparency 1.
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