暑运期间全国铁路客流保持高位运行，旅客财物遗失和错拿行李的情况频繁发生[1]。为解决这一问题，铁路部门推出了"轻装行"行李搬运服务，目前已在全国212座车站开通[1]。
该服务提供"站到门"和"门到站"两种模式[1]。其中"门到站"服务允许出发旅客在开车前48小时至4小时内预约，工作人员将上门收取行李，行李随后在开车前30分钟存入服务柜或开车前10分钟送至站台[1]。"站到门"服务则需在到站前24小时至1小时预约，承诺在取件后5小时内送至车站周边35公里内的指定位置[1]。铁路部门还通过案例分析介绍了常见的行李遗失原因，提示旅客养成规范的乘车习惯[1]。
During the summer travel season, China's railways have experienced peak passenger traffic, leading to frequent incidents of lost belongings and mixed-up luggage.[1] In response, the railway authorities have introduced a comprehensive guide to their "Light Travel" service, designed to alleviate passenger concerns about baggage handling.
The "Light Travel" service is now available at 212 stations nationwide.[1] The service offers two main options to accommodate different travel needs. The "station-to-door" service guarantees delivery to designated locations within 35 kilometers of the station within five hours of luggage collection, and requires advance booking between 24 hours and one hour before arrival.[1] Conversely, the "door-to-station" service allows departing passengers to schedule luggage pickup from their homes, with booking available from 48 hours to four hours before departure.[1] Under this option, luggage must be placed in the service locker 30 minutes before departure or delivered to the platform 10 minutes before the train leaves.[1]
Railway authorities have also addressed common causes of luggage loss by sharing case examples and urging passengers to develop better boarding habits.[1] These preventive measures, combined with the expanded "Light Travel" logistics network, represent a significant effort to enhance passenger convenience during peak travel periods.