消费者林先生购买的15217元国际机票因行程变动而申请退票，初期仅获得432元退款[1]。7月28日，林先生陆续收到共14700余元的追加退款，加上此前的432元，已实现全额退款[1]。
法律专家指出相关问题。中国政法大学副教授朱巍表示，平台和航司未履行充分告知义务，相关退票条款属于霸王条款[1]。对外经济贸易大学教授苏号朋认为，退票费作为违约金，必须与航司实际损失相当[1]。林先生是在起飞前三天提出退票申请的[1]，其退票费明显超出实际损失且缺乏透明度[1]。
Consumer Lin, who had purchased an international flight ticket for 15,217 yuan, initially received only 432 yuan in refund after requesting cancellation three days before departure due to schedule changes [1]. Following media reporting of the case, Lin received additional refunds totaling 14,700 yuan on July 28, bringing the total reimbursement to the full ticket price [1].
Legal experts have criticized the airline's refund policy as unfair and unreasonable. Zhu Wei, associate professor at China University of Political Science and Law, stated that both the booking platform and airline failed to provide adequate disclosure of terms, making the refund conditions constitute an unfair contract clause [1]. Su Haopeng, professor at the University of International Business and Economics, emphasized that cancellation fees must be proportionate to the airline's actual losses and function as legitimate penalty clauses, not arbitrary charges [1].