针对部分用户反馈的 iPhone Duo 内屏开裂及铰链故障问题，苹果公司于10月27日作出回应，称仅有极少数量设备受到影响 1。官方表示，受影响的用户可以通过联系 AppleCare 申请更换设备 1。不过，苹果方面并未说明裂痕产生的具体原因，也没有透露未来是否会推出相应的修复方案 1。
在第三方分析层面，拆解机构 iFixit 指出，导致屏幕损伤的主要原因可能是铰链内部的一根中部支撑杆无法正常回缩 1。与此同时，苹果提醒部分需前往线下门店换新的用户可能需要等待备货 1。值得注意的是，目前网络流传的部分裂痕图片已被证实为 AI 生成，这在一定程度上增加了判断真实影响范围的难度 1。
Apple has responded to user reports of inner screen cracking and hinge malfunctions on the iPhone Duo, stating that only a small number of devices are affected. 1 The company confirmed that impacted users can contact AppleCare to apply for a device replacement. 1 On October 27, Apple noted that while some users must wait for inventory availability to complete replacements at offline stores, it has not yet disclosed the specific cause of the cracks or announced any repair solutions. 1
Independent teardown analysis by iFixit suggests that a central support bar inside the hinge may fail to retract properly, which could be the primary factor causing damage to the screen. 1 Meanwhile, verification efforts have revealed that some images circulating online depicting cracked screens were generated by artificial intelligence, complicating the assessment of the issue's true scope. 1
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