民航暑运期间，航班超售现象引发关注。京津冀三地消费者协会约谈了10家航空公司及5家在线售票平台，围绕超售规则的透明度和公平性提出质疑[1]。
目前各航空公司的超售比例差异较大。有的公司将超售阈值控制在3%左右，而有的公司仅为5‰，差别明显[1]。虽然民航局《公共航空运输航班超售处置规范》允许航空公司采用现金、赠送里程等方式对超售旅客进行补偿，但并未建立统一的补偿标准[1]。在线售票平台的旅客、行李运输总条件中，第10条涉及超售规定[1]。
为解决这一问题，中国航空运输协会于7月17日表示，正在组织各航空公司研究制定航班超售团体标准[1]。
During the summer peak travel season, flight overbooking has drawn significant scrutiny from consumer protection authorities. Consumer associations from Beijing, Tianjin, and Hebei jointly convened talks with ten airlines and five online ticketing platforms to address concerns surrounding the practice [1]. The overbooking phenomenon reveals multiple regulatory gaps that disadvantage travelers.
The core issues stem from a lack of transparency and standardization in how carriers manage oversold flights. Different airlines employ vastly different overbooking thresholds, with some controlling the practice at approximately 3 percent while others maintain rates as low as 0.5 percent [1]. The Civil Aviation Administration's guidelines on flight overbooking acknowledge that compensation can take forms such as cash payments or frequent flyer miles, yet no unified compensation standard has been established across the industry [1]. Online ticketing platforms further complicate the landscape, as responsibility for disclosure and consumer protection remains poorly delineated among the various actors [1].
Recognizing the need for industry-wide consistency, the China Air Transport Association announced on July 17 that it is organizing airlines to develop a collective standard for flight overbooking procedures [1]. When passengers book tickets through travel platforms, they encounter terms of service documents containing 22 clauses, including fifteen specific provisions within the Passenger and Baggage Transportation Conditions, with the tenth clause addressing flight overbooking scenarios [1].