iPhone Duo发布后不久便爆发屏幕开裂问题，用户将其称为"Crackgate"25。多名用户报告设备屏幕沿铰链处出现裂纹25，其中有用户在仅使用3小时后屏幕就发生破损45。所有裂纹均发生在同一位置1。对于这些故障设备，苹果拒绝按保修条款进行赔偿45。
YouTuber CuriousHagi通过拆解iPhone Duo试图找出问题根源12。他发现Duo的铰链结构复杂，由齿轮式中心铰链和两种不同类型的连接铰链组成1。通过耐久性测试，该YouTuber成功复现了屏幕裂纹现象1。iFixit的拆解分析也指出铰链损伤可能是屏幕开裂的主要因素5。
iFixit对iPhone Duo给出5/10的可修复性评分，这是该网站迄今为止对可折叠设备给出的最高评分3。在屏幕设计上，苹果采用纳米纹理涂层来隐藏折痕，内屏则采用椭圆形排列的像素3。
Multiple iPhone Duo users have reported screens cracking along the hinge shortly after the device's launch, a phenomenon dubbed "Crackgate" on social media.25 Some users experienced screen failures within just three hours of use,45 with all fractures occurring at the same location on the device.1 Apple has declined to provide warranty coverage for these screen failures.45
To investigate the root cause, YouTuber CuriousHagi performed a durability test and successfully reproduced the screen cracking issue.1 Upon disassembly, he discovered that the iPhone Duo's hinge features a complex architecture consisting of a gear-like central hinge mechanism combined with two distinct types of connecting hinges.1 This intricate hinge design appears to be contributing to the premature screen failures affecting users. iFixit's own teardown of the device awarded it a repairability score of 5 out of 10,3 marking the highest rating the organization has given to any foldable device to date.3
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