因病退票的旅客近来频繁遇冷，暴露出航空运输中的多项问题。1《公共航空运输旅客服务管理规定》对"因病退票"并无专门规定，1导致各航空公司的病退政策差异较大，审核标准和所需材料要求各不相同。
以中国国际航空为例，旅客申请病退需提供医疗机构出具的门诊诊断证明或含诊断信息的其他证明材料，同时需要出示门诊药费或治疗费报销凭证，或住院证明及相关费用报销凭证。1此外，病退政策并不适用于全部票种，通常仅限全价票、折扣客票等，部分特价票、团体票、里程免票会受到限制。1国际航班、联程航班的病退标准与国内单程航班存在差别，审核门槛更高。1
中国人民大学法学院副教授黄尹旭指出，部分航司存在卡材料、限定医院等级、直接驳回申请等情况。1法学专家建议制定更统一、更人性化的病退标准，以保障旅客权益。1
Travelers attempting to obtain refunds for airline tickets due to illness encounter significant difficulties, with problems including cumbersome verification processes, service fees, and delayed reimbursements 1. The current regulatory framework under the Public Air Transport Passenger Service Management Regulations lacks specific provisions for medical-related ticket cancellations, resulting in inconsistent policies across carriers. Airlines impose varying requirements regarding medical documentation, hospital classification levels, and applicable ticket types 1.
Air China, for instance, requires passengers to submit outpatient diagnostic certificates or other documentation containing diagnosis information from medical institutions, along with receipts for outpatient or treatment expenses, or hospital admission records and related cost reimbursement vouchers 1. Medical refund policies do not universally apply to all ticket categories; they typically cover full-price and discounted tickets only, while special promotions, group tickets, and complimentary miles tickets face restrictions 1. International flights and connecting flights operate under different medical refund standards with higher verification thresholds compared to domestic single-leg flights 1.
According to Huang Yinxu, an associate professor at the Law School of Renmin University of China, some airlines engage in practices such as material rejection, imposing hospital grade restrictions, and outright denial of applications 1. Legal experts recommend establishing more unified and humane medical refund standards to address inconsistencies in the industry 1.
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