圆通速递就加盟网点员工错误处理客户取消订单引发的事件进行了回应和道歉1。位于浙江杭州市余杭区的仁和网点在接到客户撤销寄件需求后，向快递员传导了错误信息，导致快递员误认为面临罚款，随后在与客户沟通时态度欠妥，最终造成孕妇受到惊吓并进入医院1。
圆通对相关责任人员采取了多项处罚措施1。涉事快递员接受了批评教育，并被要求在接受培训合格后才能重新上岗1。浙江省区网管负责人也被进行了处罚，涉事加盟网点及相关客服人员则被通报批评并责令整改1。
圆通同时澄清了外界的误解，明确表示不存在"咨询即处罚""进线算投诉""处罚100元一条"等情况1。
Yuantong Express issued an apology following an incident involving a franchised network point employee who mishandled a customer's order cancellation request, causing distress to a pregnant woman 1. The incident occurred at the Renhe network point in Yuhang District, Hangzhou, Zhejiang 1. After receiving the customer's request to withdraw a shipment, the network point conveyed incorrect information to the delivery driver, leading him to mistakenly believe he faced a penalty, resulting in emotional escalation and improper communication with the customer 1.
The company took disciplinary action against those responsible, including criticism and education for the delivery driver, with the requirement that he complete retraining before returning to work 1. Management personnel in Zhejiang's regional department were also penalized, while the involved franchised network point and relevant customer service staff received formal criticism and were ordered to implement corrective measures 1. Yuantong clarified that no such practices exist as "inquiry equals penalty," "incoming call counts as complaint," or "penalty of 100 yuan per incident" 1. As of October 19 at 7:00 p.m., one actual assessment charge of 20 yuan was generated on October 19 at 8:58:59 1.
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