陪诊服务是一项新兴职业，主要协助患者完成挂号、问诊、缴费等就医全流程。1 这类服务主要面向老年人、空巢老人及异地就医群体。1 随着需求增长，全国经营范围包含陪诊服务的相关企业已经超过2000家，美团、京东、阿里等互联网平台相继布局该领域。1
为推动行业规范发展，民政部等8部门今年年初联合印发《关于培育养老服务经营主体 促进银发经济发展的若干措施》。1 国家标准《社会化陪同就医服务 基本要求》自11月1日起实施。1 京东护士到家等平台对陪诊护士提出了具体要求，包括具备护师及以上职称、拥有3年以上临床护理经验。1 专职陪诊师在接单稳定的情况下，每月可服务60名至70名客户。1
The companion healthcare service industry, which assists patients throughout their medical visits including registration, consultation, and fee payment, has emerged as a growing sector in China serving elderly patients, isolated seniors, and those seeking care outside their home regions 1. The sector has expanded significantly, with over 2,000 enterprises nationwide now offering related services 1. Major internet platforms including Meituan, JD.com, and Alibaba have begun entering this market 1.
Regulatory frameworks and professional standards are being put in place to formalize the industry's development. The Ministry of Civil Affairs and seven other government departments released guidance earlier this year to support the cultivation of elderly care service operators and promote the silver economy 1. A national standard titled "Requirements for Social Companion Healthcare Services" took effect on November 1 of this year 1. Platforms such as JD.com's Nurse at Home have established specific qualifications for their companion nurses, requiring at least a nurse practitioner certification and three or more years of clinical nursing experience 1. Under stable booking conditions, full-time companion healthcare workers can serve between 60 and 70 clients per month 1.
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