苹果近日为一名用户的旧款MacBook Air进行了免费升级和更换1。这台2020年13英寸Retina款MacBook Air在保修期内，被苹果直接更换为最新的M5新款MacBook Air1。新机搭载16GB统一内存、512GB固态硬盘、10核CPU和10核GPU的配置1，在亚马逊上的标价约为1,299美元1。
根据苹果官方定义，这台2020年款MacBook Air属于"过时"状态，即停止发售已超过5年但未满7年1。用户在获得新机前需要完成旧电脑的交接流程，包括关闭"查找我的Mac"功能、退出iCloud账户并清空数据后寄回原设备1。这一案例再次体现了苹果在客户服务上的承诺1。
Apple has replaced a six-year-old MacBook Air with a brand-new M5 model at no cost to the user, demonstrating the company's commitment to customer service.1 The original device was a 2020 13-inch Retina MacBook Air that was still within its warranty period.1
The replacement machine comes equipped with 16GB unified memory, 512GB solid-state drive, 10-core CPU, and 10-core GPU, with a retail value of approximately $1,299 on Amazon.1 According to Apple's classification system, the 2020 MacBook Air falls into the "obsolete" category, defined as products that have been discontinued for more than five years but less than seven years.1 To complete the exchange, the user was required to disable the Find My Mac feature, sign out of iCloud, and erase all data before returning the original device.1
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