英国交通部宣布自9月20日起推行新政策，当列车被取消时，持有有效车票的乘客将自动获得免费乘坐其他运营商列车完成行程的权利1。这项改革旨在解决英国铁路系统长期存在的问题，即许多预订车票在其他公司列车上往往无效1。根据该政策，乘客可在原定服务取消前后两小时内使用任何其他运营商的列车1。
交通运输部轨道部长Lord Hendy表示："这是一个简单、常识性的改变，把乘客放在首位"1。政策首先适用于已回归公共所有权的铁路公司，以及CrossCountry、GWR、Avanti West Coast和Chiltern Railways等重要城际路线运营商1。东米德兰铁路公司因列车大规模取消和座位短缺问题，暂时不包括在新政施行范围内1。独立监督机构Transport Focus首席执行官Alex Robertson对这一改变表示欢迎1。
The UK Department for Transport has announced a new policy taking effect on September 20, 2024, granting passengers the automatic right to travel on trains operated by rival companies at no additional cost when their original service is cancelled.1 The policy addresses a longstanding issue in British railways whereby tickets booked with one operator have been invalid on competitor services.1
The initiative will initially apply to passengers holding valid tickets who wish to complete their journeys on alternative operators' trains within two hours before or after their scheduled cancelled service.1 Rail operators including CrossCountry, GWR, Avanti West Coast, and Chiltern Railways will implement the scheme immediately, while East Midlands Railway has been temporarily excluded due to ongoing challenges with mass cancellations and seat shortages.1 Lord Hendy, the Rail Minister, described the change as "a simple, common-sense reform that puts passengers first," noting that the previous system had prioritized shareholders over traveller interests.1 Alex Robertson, chief executive of Transport Focus, the independent rail watchdog, welcomed the policy as a positive development for passengers.1
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