研究者Chris Schmitz发现，随着AI工具的广泛应用，全球公共服务机构正面临申请和投诉增加的情况。1Schmitz将这一现象命名为"代理洪泛"，通过追踪11个司法管辖区84个案例，揭示了AI工具对公众与公共服务互动方式的影响。1
英国和美国的数据最为显著。1英国住房申诉官投诉从2022年的2600起增长到去年超过7000起，增幅超过一倍；美国消费者金融保护局的投诉增长了5倍。1自ChatGPT推出后，申请模式发生了改变，从2022年前的基本平稳状态演变为持续增长。1
研究表明，大多数增长来自真实的合法申请人。1Schmitz指出，"大多数情况下，我们发现的是有权利要求某事物的人正在要求那些东西"，这些申请者因行政负担而在此前未曾提交过类似请求。1这项研究将在下月的AI Ethics and Society会议上发表。1
Researcher Chris Schmitz has identified a dramatic increase in complaints and applications submitted to public service agencies globally, a phenomenon he terms "agentic flooding." 1 According to Schmitz's research spanning 84 cases across 11 jurisdictions, AI tools are fundamentally altering how people interact with government institutions. 1 In the United Kingdom, complaints to the housing ombudsman more than doubled, rising from 2,600 in 2022 to over 7,000 in the past year. 1 Similarly, complaints received by the U.S. Consumer Financial Protection Bureau have grown fivefold. 1
Schmitz's findings suggest that the surge in requests largely reflects legitimate applicants exercising their rights rather than frivolous filings. 1 As he explains, "in most cases, we found people who have the right to request something are requesting those things." 1 The pattern of applications shifted markedly following ChatGPT's introduction, transitioning from relative stability prior to 2022 to sustained growth thereafter. 1 Schmitz's research will be presented at next month's AI Ethics and Society conference. 1
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