京津冀三地消费者协会通报，此前被约谈的10家航空公司和5家线上售票平台已于8月31日全部按期完成机票超售整改1。被约谈的航空公司包括中国国际航空、中国南方航空、中国东方航空、海南航空、厦门航空、天津航空、四川航空、吉祥航空、春秋航空、河北航空，线上售票平台则为同程、携程、飞猪、去哪儿、美团1。
本次整改涵盖四个主要环节1。在超售规则告知方面，已从消费者"被动查询"转变为"必读确认"1；现场处置环节实现了从"规范缺失"到"全程留痕"的转变，遵循"先征集自愿者"和"优先登机规则"的原则1；补偿标准由"模糊协商"改为"标准明确"，明确不收取手续费及差价1；投诉机制则从"流程不清"升级为"台账可溯"1。
三地消协表示将开展回头看检查并推动行业制度完善1，消费者在购票时可清晰了解超售规则并获得明确的权益保障1。
Consumer associations in Beijing, Tianjin, and Hebei have announced that ten airlines and five online ticketing platforms have successfully completed reforms addressing flight overbooking practices by August 31st 1. The companies had been summoned for consultation on July 24th regarding their overbooking policies 1.
The airlines completing the overhaul include Air China, China Southern Airlines, China Eastern Airlines, Hainan Airlines, Xiamen Airlines, Tianjin Airlines, Sichuan Airlines, Juneyao Airlines, Spring Airlines, and Hebei Airlines 1. The five online platforms involved are Tongcheng, Ctrip, Fliggy, Qunar, and Meituan 1.
The reform encompasses four key areas designed to enhance consumer protection. First, overbooking rules now shift from passive inquiry to mandatory confirmation during ticket purchase 1. Second, on-site handling procedures have been standardized with complete documentation requirements, following principles of volunteer solicitation first and established boarding priority rules 1. Third, compensation standards have been clarified and standardized, with no processing fees or fare differences charged to affected passengers 1. Finally, complaint mechanisms now feature traceable record-keeping systems rather than unclear processes 1. The three regional consumer associations indicated they will conduct follow-up inspections and work toward advancing industry-wide standards 1.
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