澳大利亚家具零售商Nick Scali上周中旬遭遇网络攻击，导致公司系统离线[1]。这家拥有132家门店、规模约14亿澳元的零售商目前仍在修复受影响的系统[1]。首席执行官Anthony Scali表示"系统遭到攻击，就像其他人一样"[1]。
网络攻击造成的影响持续显现。公司的客户服务响应时间明显延长，许多客户订单配送随之延迟[1]。一位客户服务代表透露恢复需要"几个星期"[1]。不过，Nick Scali表示"没有证据表明客户数据遭到未授权访问"[1]。公司已向澳大利亚证券交易所报告此安全事件，并将此事转交联邦警察和澳大利亚网络安全中心[1]。
值得注意的是，Nick Scali在周五报告全年净利润跳升22.1%至7570万澳元，但未在公告中提及网络攻击事件[1]。
Australian furniture retailer Nick Scali is grappling with the aftermath of a significant cyberattack that has disrupted its operations and left customers frustrated. The company's systems came under attack in mid-last week, with some remaining offline as recovery efforts continue [1]. Chief Executive Anthony Scali acknowledged the incident, stating that the company's systems "were attacked, just like anyone else" [1].
The breach has created substantial disruptions across customer-facing services. Response times for customer service have lengthened noticeably, and many orders are experiencing delivery delays [1]. A customer service representative indicated that full recovery could take a couple of weeks [1]. Nick Scali has reported the security event to the Australian Securities Exchange and referred the matter to both the Australian Federal Police and the Australian Cyber Security Centre [1].
The company has sought to reassure customers about data security. Nick Scali stated there is "no evidence that customer data has been subject to unauthorized access" [1]. The $1.4 billion retailer, which operates 132 stores, reported on Friday that its full-year net profit surged 22.1 percent to $75.7 million Australian dollars, though the announcement made no mention of the cyberattack [1].