根据澳大利亚人力资源公司UKG对澳大利亚员工的调查，仅9%的Z世代员工将电话列为首选沟通方式[1]。尽管这一代人更倾向于使用邮件和即时消息等文字形式交流，但研究表明电话通话在现代职场中仍具有重要价值。
2020年《实验心理学杂志》上发表的研究由Amit Kumar和Nicholas Epley进行，结果显示大多数人预测电话沟通会很尴尬，但实际通话往往会让双方感到更加亲近[1]。专家指出，电话沟通相比文字形式具有三大优势：能够获得即时答复、为复杂情况添加细微差别的表达，以及建立更深层的人际连接[1]。因此，在需要快速解答、处理复杂问题和加强人际关系时，电话通话仍应成为优先选择。
Phone conversations occupy an uncomfortable place in modern workplaces, particularly among younger generations who have grown accustomed to written communication. A survey conducted by UKG found that only 9% of Generation Z workers identify phone calls as their preferred method of communication [1]. Yet research and workplace experience suggest that direct conversation offers distinct advantages that digital messaging cannot replicate.
Psychological evidence supports the value of voice communication. A 2020 study published in the Journal of Experimental Psychology by Amit Kumar and Nicholas Epley demonstrated that while most people anticipate phone conversations will feel awkward, callers and recipients typically report feeling closer to one another after speaking [1]. The research underscores three principal benefits of phone-based interaction: obtaining immediate responses to urgent questions, introducing nuance and context to complicated matters, and fostering deeper interpersonal connections [1]. These advantages prove particularly valuable when speed, complexity, or relationship-building is at stake in workplace interactions.