全球地方政府正在加快推进人工智能系统的应用，以改进公共服务效能。[1]这些AI应用涉及客户服务、基础设施管理、环境监测等多个领域，并已取得显著成效。[1]美国阿马里洛市部署的虚拟助手每月处理约16000个居民咨询，为当地避免了180万美元的呼叫中心扩展投入。[1]英国库姆布里亚郡议会的相关工具在三个月内节省了超过1吨纸张，[1]而美国波士顿的AI交通系统将平均车辆延误时间减少了13.5%，不必要的停止也下降了20%。[1]此外，英国伦敦某委员会利用AI工具将社会工作者的文书工作时间削减了60%。[1]
然而，AI采纳的速度已经超过了相应治理框架的完善步伐。[1]为推进负责任的AI采纳，研究人员提出了六项优先事项，涵盖明确问责制、组织能力建设、数据和技术保障、透明度和人工审查、社区参与以及劳动力准备等方面。[1]该研究涉及澳大利亚、美国、西班牙、香港和沙特阿拉伯五个国家的情况，强调应通过透明度提升、人工复核机制和社区参与来建立公众信任。[1]
Local governments worldwide are increasingly deploying artificial intelligence to enhance public services, though the pace of adoption has outstripped the development of corresponding regulatory frameworks [1]. Applications span customer service, infrastructure management, environmental monitoring, and urban planning across multiple countries including Australia, the United States, Spain, Hong Kong, and Saudi Arabia [1].
The efficiency gains from these implementations are significant. Amarillo, Texas operates a virtual assistant that handles approximately 16,000 resident inquiries monthly while avoiding $1.8 million in call center expansion costs [1]. Cumbria County Council in the United Kingdom preserved over one ton of paper within three months through its AI tool [1]. Boston's traffic management system reduced average delays by 13.5 percent and unnecessary stops by 20 percent [1]. A London council deployed AI to cut social workers' administrative paperwork time by 60 percent [1].
To ensure responsible AI adoption, researchers have identified six priority areas for local governments: establishing clear accountability structures, building organizational capacity, securing data and technology safeguards, implementing transparency mechanisms and human review processes, fostering community participation, and preparing the workforce for technological change [1].
