澳大利亚零售商Kmart正在使用AI聊天工具Sapia.ai代替传统简历来筛选求职者[1]。该公司每年面对超过600,000名求职者，采用这一AI面试系统来处理庞大的应聘人数[1]。根据数据，雇主对该工具的推荐采纳率约为90%[1]。
Sapia.ai由创始人Barb Hyman领导，已对超过1000万人进行了评估，并已获得超过1700万美元的融资[1]。该软件具有识别AI生成内容的能力，准确率约为92%[1]。Hyman表示，不计时的面试形式使残障人士更容易参与，而无视频的设计降低了应聘者的紧张感[1]。
自实施AI招聘以来，Kmart聘用的第一民族人士比例从3.2%增至8.25%[1]。澳大利亚HR研究所首席执行官Sarah McCann-Bartlett指出，大多数组织已在招聘流程中采用了某种程度的AI[1]。
Australian retailer Kmart has adopted an artificial intelligence tool called Sapia.ai to replace traditional resume screening in its hiring process [1]. The AI-driven system conducts interactive chat-based interviews with job candidates, helping the company manage more than 600,000 applications it receives annually [1]. Employers following the system's recommendations do so at a rate of approximately 90 percent [1].
Sapia.ai's founder Barb Hyman emphasized the platform's accessibility benefits, stating that "untimed interviews make it easier for people with disabilities to participate, and the text-based format reduces anxiety" [1]. The software has assessed over 10 million people globally and has raised more than $17 million in funding [1]. The system can identify AI-generated content with approximately 92 percent accuracy [1]. At Kmart specifically, the proportion of First Nations employees increased from 3.2 percent to 8.25 percent following implementation of the tool [1].
However, experts have expressed caution about the broader adoption of AI recruitment tools. Sarah McCann-Bartlett, chief executive of the Australian HR Institute, noted that most organizations are already using some form of artificial intelligence in their hiring practices [1]. Critics warn that algorithmic hiring systems risk reinforcing existing biases and may systematically exclude unconventional candidates from consideration, despite proponents' claims that such tools reduce unconscious bias and improve recruitment efficiency [1].