超七成受访大学生将AI聊天应用视为可倾诉对象，其中23.19%属于高频交流型用户[1]。更令人担忧的是，向AI虚拟人倾诉心事的受访青年网民比例已达13.5%，反而高于向父母亲人倾诉的10.4%[1]。这一趋势在老年用户中同样显著，75岁至79岁及80岁以上的AI使用者单次聊天时长超1小时的比例高于60岁至74岁群体[1]。
AI虽能提供情绪价值和陪伴感，但长期依赖隐藏多重风险[1]。南京大学社会学院教授陈友华指出，过度依赖AI会降低人们对复杂人际关系的耐受度，进而导致社交回避与情感钝化[1]。为规范这一领域，国家网信办等五部门发布了《人工智能拟人化互动服务管理暂行办法》，这是我国首部专门针对AI情感陪伴的国家级监管规则[1]。该办法明确禁止生成鼓励自残自杀内容，禁止诱导情感依赖或沉迷，以及向未成年人提供虚拟亲属、伴侣等亲密关系服务[1]。
政策发布后，部分企业已做出回应。7月份，字节跳动豆包与阿里巴巴千问宣布下线智能体功能，网易云音乐妙时APP已停运[1]。专家建议用户理性划定AI陪伴边界，优先选择真实人际交流[1]。
More than 70 percent of surveyed university students view AI chatbots as conversation partners, with 23.19 percent engaging in frequent exchanges [1]. The adoption of AI for emotional support has grown significantly, with 13.5 percent of surveyed young internet users confiding personal matters to virtual AI personalities—a proportion exceeding the 10.4 percent who share such concerns with parents or relatives [1]. Older users also show prolonged engagement with these systems; those aged 75 to 79 and 80 and above spend over one hour in single chat sessions at rates higher than those aged 60 to 74 [1].
While AI companions offer emotional value and a sense of presence, extended reliance carries substantial risks including emotional dependency, privacy breaches, and social withdrawal [1]. In response, China's Cyberspace Administration and four other government bodies have issued the Interim Measures for the Governance of Anthropomorphic Interactive AI Services, marking the nation's first dedicated regulatory framework for AI emotional companionship [1]. The measures prohibit the generation of content encouraging self-harm or suicide, the inducement of emotional dependency or addiction, and the provision of virtual family members or intimate relationship services to minors [1]. In July, ByteDance's Douban and Alibaba's Qianwen announced the discontinuation of their intelligent agent functions, while NetEase Cloud Music's Miao Shi app has already ceased operations [1].
Experts caution against unchecked reliance. Chen Youhua, a professor at Nanjing University's School of Sociology, warns that prolonged dependence on AI diminishes people's capacity to tolerate complex interpersonal relationships, fostering social avoidance and emotional blunting [1]. Specialists recommend that users establish rational boundaries around AI companionship and prioritize genuine human interaction [1].