雅典初创公司Omilia宣布完成6700万美元B轮融资，由Expedition Growth Capital领投[1]。该公司自2002年以来专注于语音通话和客户支持自动化领域，采用多工具策略而非单纯依赖生成式AI[1]。截至融资完成时，Omilia的年度经常性收入已达6000万美元[1]，相较2020年获得的2000万美元融资实现了10倍增长[1]。
Omilia计划利用本轮融资在美国开设新办公室并扩招管理团队[1]。公司目前拥有约500名员工，年底前预期增至600人[1]。在客户方面，Omilia已与Capital One、Discover、RBC、DWP、PSEG和Taco Bell等知名企业建立合作，其中Taco Bell在1000多家门店部署了该公司的平台[1]。CEO Dimitris Vassos表示："我们将使用任何可用的武器赢得客户服务竞争……你可能有火箭筒，但如果敌人近在咫尺，你需要一把刀"[1]。
Omilia, an Athens-based startup specializing in voice call and customer support automation, has secured $67 million in Series B funding led by Expedition Growth Capital [1]. The company, which has operated since 2002, plans to leverage the investment to establish new offices in the United States and expand its management team [1].
The funding round reflects strong momentum for the platform, which has grown its annual recurring revenue to $60 million, representing a tenfold increase since the company's previous $20 million Series A round from Grafton Capital in 2020 [1]. Omilia currently employs approximately 500 people, with plans to reach 600 by year-end [1]. The company's approach emphasizes deploying multiple tools rather than relying solely on generative AI for customer service automation [1]. CEO Dimitris Vassos articulated this strategy, stating: "We will use any available weapon to win the battle for customer service... You may have a bazooka, but if your enemy is near you, you need a knife" [1].
Omilia counts major financial and retail clients among its customer base, including Capital One, Discover, RBC, DWP, PSEG, and Taco Bell [1]. The company has deployed its platform across more than 1,000 Taco Bell outlets [1].