一名OpenAI用户的预付充值在7月份期间遭遇异常消耗，公司随后多次拒绝提供消费详情。[1]用户称其Codex余额于7月9日从491.8积分瞬间清零，账户中未显示任何使用记录。[1]随后的7月14日，用户在96分钟内四次购买各1000积分充值，共计193.60美元，但每笔充值在约40分钟内便被完全消耗。[1]
面对用户的查询，OpenAI在7月22日、23日和29日间五次以书面形式拒绝提供积分消费详情，称"我们无法提供分项积分消费记录或使用日志"。[1]用户随后根据《通用数据保护条例》（GDPR）提出数据访问请求，但OpenAI先指向用户本地文件，随后又声称需要两个月的延期时间来审查此事。[1]该用户最终于8月5日向爱尔兰数据保护委员会提交了投诉，投诉编号为DPC0826667433。[1]根据用户统计，7月份该账户共消费379美元，涉及被清零的充值、异常消耗及多笔作废发票。[1]
An OpenAI user reported that their prepaid credits were mysteriously depleted in July, with the company declining to provide any documentation of the charges.[1] On July 9, the user's Codex balance of 491.8 credits was immediately reduced to zero without any corresponding usage record displayed.[1] Shortly after, between July 14 and an unspecified later date, the user purchased prepaid credits four times in a 96-minute window, spending $193.60 total, only to see each batch of 1,000 credits consumed within approximately 40 minutes of purchase.[1]
When the user sought clarification, OpenAI responded with written refusals on five separate occasions—on July 22, 23, and 29—stating: "We are unable to provide itemized credit consumption records or usage logs."[1] The user analyzed local logs to confirm that consumption had indeed occurred, but OpenAI cited system limitations as the reason for refusing to explain the charges or restore the credits.[1] When the customer submitted a data access request under the General Data Protection Regulation, OpenAI initially directed them to local files before claiming it would require a two-month extension to review the request.[1] The total spending for July reached $379, encompassing the cleared balance, unusual consumption, and multiple voided invoices.[1] On August 5, the user filed a complaint with the Irish Data Protection Commission, assigned case number DPC0826667433.[1]