台湾游客Sally Tsai在布里斯班知名法餐厅Restaurant Dan Arnold预订用餐时遭遇重复收费问题。[1]该客户预订费用为400澳元，但被扣费三次，累计扣款1200澳元，其中仅一笔费用出现在最终账单上。[1]用餐日期为2025年7月10日。[1]
Tsai表示餐厅方面"毫无回应"。[1]然而，餐厅的预订确认书声明餐厅不收取预订费。[1]主厨Dan Arnold回应称，"意识到问题后，我们确认重复扣款已被提出争议，目前正通过相关支付提供商处理"。[1]
Tsai已向公平交易办公室登记投诉，寻求调解。[1]
A Taiwanese visitor to Brisbane was charged $1,200 in repeated fees after booking a table at fine-dining establishment Restaurant Dan Arnold, sparking a dispute with the venue and a formal complaint to regulators.[1] Sally Tsai was charged $400 three times for her reservation on July 10, 2025, with only one charge appearing on her final bill.[1] After receiving no response from the restaurant, Tsai lodged a complaint with the Office of Fair Trading.[1]
Restaurant Dan Arnold attributed the duplicate charges to a third-party payment provider, stating in a confirmation message that "the restaurant does not charge booking fees."[1] Chef Dan Arnold responded to the incident by confirming that upon discovering the issue, the restaurant "confirmed that the duplicate charges were disputed and the dispute is currently being processed through the relevant payment provider."[1]