英国CrossCountry铁路公司周日因伯明翰控制中心停电，被迫取消了大不列颠几乎所有列车服务1。格拉斯哥至爱丁堡、曼彻斯特至伯明翰、切尔滕纳姆至卡迪夫以及纽卡斯尔至爱丁堡等多条主要干线均受到影响1。仅有彼得伯勒、剑桥至斯坦斯特德机场路线保持正常运营1。
运输部长希瑟·亚历山大对此事件表示关切，称"我对影响CrossCountry铁路服务的停电感到担忧，我知道这对乘客来说会非常令人沮丧"1。她表示已派遣Network Rail电力团队赴现场进行抢修1。为了帮助受影响乘客，其他铁路运营商已同意接受CrossCountry车票乘坐同路线服务，相关安排有效期至8月26日1。延误30分钟或以上的乘客可获得延误赔偿1。
根据6月份Transport Focus的调查，CrossCountry的客户满意度为79%，低于铁路行业整体的87%的满意度水平1。
UK rail operator CrossCountry has cancelled nearly all of its train services across Great Britain following a power cut at its Birmingham control centre on Sunday 1. The outage affected major routes including Glasgow to Edinburgh, Manchester to Birmingham, Cheltenham to Cardiff, and Newcastle to Edinburgh, leaving only the Peterborough to Cambridge to Stansted Airport line operational 1.
Transport Secretary Heather Alexander expressed concern over the disruption, stating that she was "worried about the power cut affecting CrossCountry's rail services" and acknowledged that "this will be incredibly frustrating for passengers" 1. Network Rail's power teams were deployed to the control centre to carry out repairs, while other train operators have agreed to accept CrossCountry tickets to assist affected travellers 1. Tickets purchased for Sunday services remain valid on alternative operators for the same routes, with CrossCountry services expected to resume by Wednesday, August 26 1.
Passengers experiencing delays of 30 minutes or longer are entitled to compensation claims 1. The incident comes amid broader concerns about service reliability at CrossCountry, with a June Transport Focus survey showing the operator's customer satisfaction rating at 79 percent, below the rail industry average of 87 percent 1.
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