Framework Laptop 13的部分用户报告称，BIOS 3.20版本更新导致其搭载AMD Ryzen 7040系列处理器的设备无法启动12。这一更新旨在为Framework Laptop 13 Pro增加触觉触摸板和新扬声器等功能，并修复电池扩展器状态报告等问题1。然而，部分用户在安装更新后遭遇更新失败，导致笔记本电脑在Windows和Linux系统上均无法正常启动2。
对于受到影响的用户，Framework采取了分层处理方案2。保修期内的用户将获得免费更换主板，而超出保修期的用户则需自行购买新主板来解决此问题2。
Framework has acknowledged issues with a BIOS update that rendered some Framework Laptop 13 models equipped with AMD Ryzen 7040 processors unable to boot12. The update, version 3.20, was released in June 20261 and introduced several new features including haptic touchpad support, new speakers, and fixes to battery expansion dock status reporting1. However, users running both Windows and Linux systems reported that the update left their devices stuck on the update screen with no way to complete the boot process2.
The company has begun addressing the issue through its warranty program, offering free motherboard replacements to users still covered under warranty2. Those whose devices are no longer under warranty must purchase replacement motherboards themselves2. The problematic BIOS version 3.20 affected Framework Laptop 13 models with Ryzen 7040 series chips12, marking a significant support challenge for the manufacturer as it worked to resolve the widespread boot failures across its user base.
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