澳大利亚墨尔本Yarra市议会于7月14日投票否决美国电单车运营商Lime的永久合同申请，结束了长达近六年的试运营期1。市议会在整个试运营期间未获得任何收益1。
市议会在否决理由中指出，Lime未能有效清理堆放车辆和惩罚不文明使用者1。据提出的条件显示，市议会要求运营商24小时内接听所有公众来电，首次未接听罚款5000澳元，之后每次罚款10000澳元1。此外，运营商需在30分钟内处理投诉车辆、1小时内处理故障车，每月连续违规将导致车队规模削减20%1。电单车队规模上限定为250辆，且运营商必须承担所有成本1。
Lime亚太负责人Will Peters对市议会的指控提出质疑，称这些指控是"绝对不真实的"，并质疑市议会有权随意禁止电单车运营1。Peters指出市议会设置的条件导致本次招标中仅有Lime一家运营商提交申请1。
Yarra City Council in Melbourne, Australia, voted on July 14 to reject a permanent operating contract with US-based e-bike operator Lime, ending nearly six years of trial operations in the municipality 1. The council's decision came after repeatedly criticizing the company for failing to remove abandoned vehicles and address improper use of the shared bikes 1.
The dispute centers on sharply divergent expectations between the council and Lime regarding operational standards. The council's proposed contract included demanding requirements: operators must answer all public calls within 10 seconds, 24 hours a day, 7 days a week, with penalties of AUD 5,000 for the first missed call and AUD 10,000 for subsequent failures 1. Additionally, the operator would need to respond to complaints within 30 minutes and address faulty bikes within one hour, facing a 20 percent fleet reduction for each month of continuous breaches 1. The council also capped the e-bike fleet at 250 vehicles and required operators to cover all costs 1.
Lime's Asia-Pacific regional head, Will Peters, characterized the council's allegations as "absolutely untrue" and questioned the municipality's authority to effectively ban e-bike services through such stringent conditions 1. The company contended it was being "set up to fail," citing the impossibility of meeting the 10-second call response requirement and other demanding timelines 1. Only Lime submitted a bid for the tender, indicating that other potential operators declined to participate given the contract terms 1. Throughout the nearly six-year trial period, the council received no revenue from the arrangement 1.
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