7月22日，阿联酋航空EK302航班在从迪拜飞往上海浦东的途中，因上海强雷雨天气备降至杭州萧山机场[1]。机上373名乘客被困在机舱内超过10小时，直至7月23日上午9时许才陆续获准下机[1]。滞留期间，舱内闷热不适，甚至有乘客晕倒[1]。
为妥善处理此事件，阿联酋航空启动补偿程序[1]。每位乘客将获得600欧元现金补偿（约4666元人民币）[1]，Skywards会员还可额外获得40000里程积分[1]。此外，乘客产生的交通费等合理支出可凭票据另行报销[1]。
Emirates Airlines flight EK302, traveling from Dubai to Shanghai Pudong, was forced to divert to Hangzhou Xiaoshan International Airport on July 22 due to severe thunderstorms in the Shanghai area.[1] The aircraft carried 373 passengers who remained confined in the cabin for more than 10 hours before being permitted to disembark around 9 a.m. on July 23.[1] The prolonged confinement created difficult conditions, with stifling heat reported in the cabin and at least one passenger losing consciousness.[1]
In response to the incident, Emirates Airlines initiated a compensation program for affected passengers.[1] Each traveler received 600 euros in cash, equivalent to approximately 4,666 Chinese yuan.[1] Skywards frequent flyer program members were provided an additional 40,000 miles as compensation.[1] The airline also agreed to reimburse reasonable expenses, including transportation costs, upon presentation of receipts and supporting documentation.[1]
