澳大利亚连锁健身房Anytime Fitness陷入签约纠纷，多名新南威尔士州和昆士兰州的顾客投诉该公司在合同上使用虚假签名或让顾客签署空白协议 [1]。Michael Fraser收到的合同上附带三个虚假签名，这些签名来自合同管理软件中的模板 [1]。Maddison Johnstone表示从未获得未签署的合同副本，也从未阅读或看到过合同内容 [1]。Rachel Sarfatij被要求在iPad屏幕上签名，但只能看到签名框，无法看到合同的其他内容 [1]。
针对这些投诉，Anytime Fitness已启动内部调查并为事件道歉 [1]。公司首席执行官Simon Thompson直接致电Fraser [1]。公司发言人表示，使用的第三方软件存在间歇性技术问题 [1]。据悉，Anytime Fitness在澳大利亚拥有超过780,000名会员，分布在600多个场所 [1]。Rachel Sarfatij因此支付了69.95澳元购买电子钥匙卡，但在要求取消合同时被拒绝退款 [1]。
Anytime Fitness has launched an internal investigation after multiple Australian members reported unauthorized signatures on their membership agreements.[1] Members from New South Wales and Queensland alleged the fitness chain either inserted forged signatures onto contracts or requested signatures on blank documents before terms were filled in.[1]
Michael Fraser received a contract bearing three false signatures generated from template signatures within the company's contract management software.[1] Maddison Johnstone stated she never received an unsigned copy of her agreement and never read or saw the contract before it was finalized.[1] Rachel Sarfatij was asked to sign on an iPad screen but could only view the signature field without seeing the contract's full content.[1] After paying AUD $69.95 for an electronic key card, Sarfatij's request for a refund was denied when she attempted to cancel her membership.[1]
The company operates more than 780,000 members across over 600 locations in Australia.[1] Anytime Fitness CEO Simon Thompson directly contacted Fraser regarding the matter, and a company spokesperson attributed the issues to intermittent technical problems with third-party software used in the contracting process.[1] The fitness chain issued an apology for the incidents.[1]