新南威尔士州政府推出虚拟心理健康中心项目，由医疗卫生工作者而非警察响应部分精神卫生紧急情况。12该项目获得2.7亿澳元资金支持，用于十年期建设。12改革涉及在NSW救护车内建立虚拟团队，向000紧急服务部门提供建议，判断是否应派遣心理健康临床医生而非警察出警。1全州将建立8支心理健康应急队伍，每天运作12小时。12在安全风险情况下，警察仍将被派遣出警。1
这一改革源自多起警察处理心理健康危机导致死亡的事件。22023年7月，患有精神分裂症的42岁患者Jesse Deacon被警察射杀。2其82岁的母亲Judy Deacon一直推动改革。2心理健康部长Rose Jackson表示，"在很多情况下，他们不需要警车警报声的警察反应，他们需要卫生反应。"1警察和反恐部长Yasmin Catley表示，"警察欢迎新的卫生主导应对。"1Judy Deacon称，"如果这项措施更早到位，我的儿子和许多其他人仍然活着。"1
New South Wales has announced a major reform to its emergency response system, committing A$270 million over a decade to send healthcare clinicians rather than police officers to certain mental health crises 12. The Virtual Mental Health Centre initiative will establish eight clinical teams across the state, operating for 12 hours daily, to assess emergency calls and determine whether a health-led response is appropriate 12. A 24-hour expert team stationed within NSW ambulance services will advise the triple-zero emergency system on whether to dispatch mental health clinicians or police, with officers still responding when safety risks are identified 12.
The reform addresses repeated incidents in which police involvement in mental health situations has resulted in deaths, most notably the July 2023 shooting of Jesse Deacon, a 42-year-old man with schizophrenia who was shot by officers responding to a report of self-harm 2. Judy Deacon, Jesse's mother, has championed the changes, stating that "if this measure had been in place earlier, my son and many others would still be alive" 1. Mental Health Minister Rose Jackson acknowledged the limitations of the new system, saying "we're committing 270 million dollars as a first step. But I recognise that mental health crises don't happen within neat 12-hour windows" 2. Police and Counter-Terrorism Minister Yasmin Catley stated that "police welcome the new health-led response" 1. The initiative is modelled on the British "right person, right care" approach 2 and responds to recommendations following a coronial inquiry into a major stabbing incident at Bondi Junction 1.
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