澳大利亚通信管理局（ACMA）已对澳洲第二大电信运营商Optus提起诉讼，指控其在2025年9月18日的重大网络中断事件中违反两项法律义务超过1000次。1在这次几乎持续14小时的中断期间，600通紧急求助电话中有455通无法接通。1
ACMA主席Nerida O'Loughlin表示："当澳大利亚人拨打紧急号码时，他们的电话应该接通"。1诉讼中每次违反可面临最高25万澳元的罚款。1这是Optus在2023年11月因类似紧急服务中断被罚1200万澳元以上后，再次面临的重大执法行动。1
根据独立审查，Optus及其承包商Nokia在此次事件中至少犯了10个错误，耗时13小时才理解问题所在。1
Australia's communications regulator has launched legal action against Optus, the nation's second-largest telecommunications provider, over a major network failure that crippled emergency services.1 The Australian Communications and Media Authority (ACMA) alleges the carrier breached two legal obligations more than 1,000 times during the outage on September 18, 2025.1
The incident had severe consequences for public safety, with 455 of approximately 600 emergency calls failing to connect during the disruption.1 The network outage persisted for nearly 14 hours.1 ACMA Chair Nerida O'Loughlin emphasized the gravity of the failure, stating: "When Australians dial emergency numbers, their calls should go through."1
An independent review attributed the outage to at least 10 errors made by Optus and its contractor Nokia, with the companies requiring 13 hours to understand the underlying problem.1 The maximum penalty for each breach stands at 250,000 Australian dollars.1 This enforcement action follows a previous substantial fine of more than 12 million Australian dollars imposed on Optus in November 2023 following a similar emergency services disruption.1
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