澳大利亚通信管理局（ACMA）已对澳洲第二大电信运营商Optus提起诉讼，指控其在2025年9月18日的重大网络中断事件中违反两项法律义务超过1000次。[1]在这次几乎持续14小时的中断期间，600通紧急求助电话中有455通无法接通。[1]
ACMA主席Nerida O'Loughlin表示："当澳大利亚人拨打紧急号码时，他们的电话应该接通"。[1]诉讼中每次违反可面临最高25万澳元的罚款。[1]这是Optus在2023年11月因类似紧急服务中断被罚1200万澳元以上后，再次面临的重大执法行动。[1]
根据独立审查，Optus及其承包商Nokia在此次事件中至少犯了10个错误，耗时13小时才理解问题所在。[1]
Australia's communications regulator has launched legal action against Optus, the nation's second-largest telecommunications provider, over a major network failure that crippled emergency services.[1] The Australian Communications and Media Authority (ACMA) alleges the carrier breached two legal obligations more than 1,000 times during the outage on September 18, 2025.[1]
The incident had severe consequences for public safety, with 455 of approximately 600 emergency calls failing to connect during the disruption.[1] The network outage persisted for nearly 14 hours.[1] ACMA Chair Nerida O'Loughlin emphasized the gravity of the failure, stating: "When Australians dial emergency numbers, their calls should go through."[1]
An independent review attributed the outage to at least 10 errors made by Optus and its contractor Nokia, with the companies requiring 13 hours to understand the underlying problem.[1] The maximum penalty for each breach stands at 250,000 Australian dollars.[1] This enforcement action follows a previous substantial fine of more than 12 million Australian dollars imposed on Optus in November 2023 following a similar emergency services disruption.[1]