澳大利亚通信和媒体管理局（ACMA）已在联邦法院对电信运营商Optus提起民事处罚诉讼，指控其在去年9月的一次大规模网络中断事件中违反法律义务12。该次中断发生于2023年9月18日，在南澳大利亚、西澳大利亚、北领地和新州西部地区持续约13小时，导致1005次紧急求助电话（Triple Zero）无法接通2，与两人死亡事件相关12。
ACMA指控Optus违反两项法律义务超过1000次1，对每次违规行为法院最高可处以25万澳元罚款12，意味着潜在罚款总额可能超过2.5亿澳元2。ACMA主席Nerida O'Loughlin表示："澳大利亚民众理应期待拨打Triple Zero电话时能够接通。提供紧急呼救服务是强制性的，而非可选的。"2
Australia's Communications and Media Authority (ACMA) has filed civil penalty proceedings against Optus Mobile in Federal Court over a significant network disruption affecting emergency services 12. The outage occurred on September 18, 2023, and resulted in 1,005 failed Triple Zero emergency calls across South Australia, Western Australia, the Northern Territory, and western New South Wales 2. The disruption lasted approximately 13 hours 2 and has been linked to two deaths 12.
ACMA alleges that Optus breached legal obligations more than 1,000 times during the incident 1. Each breach carries a maximum penalty of $250,000, potentially bringing the total penalty to over $250 million 2. ACMA Chair Nerida O'Loughlin stated: "Australians rightly expect that when they call Triple Zero, their call will connect. Giving access to the emergency call service is not optional." 2
This legal action follows a similar incident in 2023, when Optus and other Singtel subsidiaries paid more than $12 million for comparable failures 2.
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