根据新西兰最新研究，社区护理、心理健康、成瘾和残障服务的支持工作者中，近80%经历过某种形式的职场暴力1。其中，85.3%的受访者遭遇过心理暴力，包括欺凌、威胁、恐吓或言语虐待1；72.5%从同事或管理人员处经历过心理虐待1；67.9%从客户或客户家属处经历过身体暴力，27.1%从同事或管理人员处遭遇身体暴力1。此外，51.4%的受访者报告经历过性骚扰，40.8%经历过性暴力1。
研究还发现少数族裔员工面临更多困境——47.2%的毛利族工作者和59.6%其他族裔工作者报告遭遇针对族裔的心理暴力1。
暴力环境对这些工作者的身心健康造成严重影响。近一半受访者报告长期焦虑或抑郁，超四分之一报告睡眠或饮食困难1。令人担忧的是，超过半数受访者表示被期待将职场暴力容忍视为工作的一部分1。
培训与支持不足进一步加剧了问题。44.4%的受访者表示新员工未获得具体培训应对暴力情况，53.3%缺乏复训1。国际上职场暴力的经济成本估计每年超过500亿美元1。研究呼吁建立零容忍的职场暴力文化，并加强员工培训和雇主支持1。
A recent New Zealand study reveals that nearly 80% of support workers in community care, mental health, addiction, and disability services have experienced some form of workplace violence.1 The research documents the disturbing prevalence of such incidents across multiple categories of abuse, with 85.3% of respondents reporting psychological violence such as bullying, threats, intimidation, or verbal abuse.1 Physical violence affected 67.9% of workers, predominantly perpetrated by clients or their family members, while 27.1% experienced physical assault from colleagues or management.1 Sexual harassment and assault also emerged as significant concerns, affecting 51.4% and 40.8% of respondents respectively.1
The findings expose systemic vulnerabilities in workplace safety protocols and organizational support. Among surveyed workers, 72.5% experienced psychological abuse from colleagues or managers, while racially motivated psychological violence was reported by 47.2% of Māori workers and 59.6% of other ethnic groups.1 Training deficiencies compound these challenges, with 44.4% of respondents indicating that new employees receive no specific training on workplace violence, and 53.3% lacking refresher courses.1 More than half of workers surveyed believed they were expected to tolerate violence as an inherent part of their role.1
The human toll manifests in widespread mental health consequences, with nearly half of respondents reporting chronic anxiety or depression, and over a quarter experiencing sleep or eating difficulties.1 The study calls for a zero-tolerance culture toward workplace violence, coupled with enhanced employee training and stronger employer support systems.1 Globally, workplace violence carries an estimated annual economic cost exceeding $50 billion.1
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