深圳盐田区鹏湾社区党委创新建立了"退一步"工作室，运用古训"六尺巷"故事的启发，组织退休党员屠玉萍等人组成"百姓调解队"[1]。该工作室位于党群服务中心三楼[1]，通过"听、理、劝、借、退、和"六字工作法来指导调解工作[1]。
自2024年12月以来，社区通过"网格员+物业+调解员"快速响应机制，累计受理纠纷491起，矛盾化解率达95%[1]。这一创新机制推动解决了噪音扰民、停车难等民生诉求80余项[1]。社区工作成效获得群众认可，已收到群众感谢信2封、锦旗6面[1]。
Pengwan Community in Yantian District, Shenzhen, has established an innovative mediation mechanism by drawing inspiration from the historical "Six-Foot Lane" story to resolve neighborhood conflicts.[1] The community party committee created the "Take a Step Back" studio, located on the third floor of the party and community service center, staffed by a mediation team composed of retired party members including Tu Yuping.[1] The initiative employs a six-character working method encompassing "listen, understand, advise, borrow, step back, and harmonize."[1]
Since December 2024, the community has processed a total of 491 disputes through a rapid-response mechanism coordinating grid workers, property management, and mediators, achieving a 95% resolution rate.[1] The mediation efforts have addressed over 80 public livelihood concerns, including noise disturbances and parking difficulties.[1] Tu Yuping, a lead mediator, has individually resolved nearly one hundred conflicts and disputes over the past two years.[1] The community's work has been recognized with two thank-you letters and six commendation banners from residents.[1]
