据科技媒体 MacRumors 于 2024 年 10 月 31 日发布的博文显示，苹果公司本周已向 Apple Store 零售店及授权服务提供商下发内部指引 1。该指引要求技术人员针对 iPhone Duo 内屏开裂问题进行规范检查，并按标准流程实施维修或更换 1。
尽管媒体解读认为此次官方介入暗示问题影响范围可能超出预期，但苹果方面重申仅有“少量”iPhone Duo 出现内屏开裂情况 1。目前，苹果没有召回 iPhone Duo 的计划，也未推出面向公众的官方维修计划 1。用户若遇到此类故障，可联系 AppleCare 申请更换 1。
Apple has distributed internal guidelines to its retail stores and authorized service providers this week, instructing technicians to follow standard procedures for inspecting, repairing, or replacing the inner screens of iPhone Duo devices that have cracked 1. This move was reported by technology outlet MacRumors on October 31, 2024 1. Although Apple maintains that only a "small number" of iPhone Duo units are experiencing this specific hardware failure, media analysts interpret the official intervention as an indication that the scope of the issue may be broader than initially acknowledged 1.
The company continues to assert that there are no plans to recall the iPhone Duo and has not yet launched a public-facing repair program for general consumers 1. However, users encountering screen cracking issues are advised to contact AppleCare to request a replacement 1.
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