苹果公司在用户报告首款折叠屏手机 iPhone Duo 出现屏幕裂纹及亮线问题后，正式承认“少数”设备的内屏存在显示故障 14。多家媒体包括 The Verge、9to5Mac 和 Bloomberg 均报道了苹果针对这一早期投诉做出的回应 23。苹果向相关媒体发表声明称：“我们意识到有一小部分 iPhone Duo 单元的内屏受到影响。”（原文：We are aware of an issue impacting the inner display on a small number of iPhone Duo units.）14
据反馈，受影响的表现包括屏幕破裂以及从中心延伸至右侧的明亮线条 1。早期有用户指出铰链过紧导致设备打开时屏幕开裂，一名澳大利亚用户表示在拥有手机六小时内打开时听到裂声并发现屏幕沿铰链损坏 14。目前美国、澳大利亚和印度等地的首批全球发售用户中均有此类报告，该机型于周五开始全球发售，起售价为 1,999 美元（约 1,499 英镑），且目前已售罄，下一批货预计要到一月才发货 4。这是 John Ternus 于九月接替 Tim Cook 成为苹果新任首席执行官后最受瞩目的产品发布 4。
对于受影响的消费者，苹果指导其联系 AppleCare 获取更换服务 14。已有澳大利亚用户在 Apple Store 获得即时换机服务，当场更换了设备 14。IDC 副总裁 Francisco Jeronimo 将此事与三星 2019 年 Galaxy Fold 的问题进行对比，认为苹果目前的更换政策是解决问题的正确第一步 4。尽管分析人士指出目前案例较少，尚无法判断是否为严重设计缺陷，但强调快速透明的售后响应至关重要 4。
Apple has officially acknowledged a display problem affecting the inner screen of its newly launched foldable smartphone, the iPhone Duo. In statements provided to media outlets including Bloomberg and 9to5Mac, the company confirmed that it is aware of an issue impacting a small number of units 14. The reported defects include visible cracks in the inner display and bright lines extending from the center of the screen to the right side 1. To address these hardware failures, Apple is directing affected customers to contact AppleCare for replacement services 1.
The acknowledgment follows widespread reports from early adopters across multiple regions, including the United States, Australia, and India, who experienced screen damage shortly after the device's global release on Friday 4. One user in Australia reported hearing a cracking sound within six hours of owning the phone when opening it, resulting in screen damage along the hinge; this individual noted that an Apple Store staff member replaced the device immediately upon request 14. Initial theories regarding the cause suggested that a tight hinge mechanism may have exerted excessive pressure on the flexible display during the unfolding process 1. The iPhone Duo, priced starting at $1,999 (approximately £1,499), represents the most significant product launch under the leadership of John Ternus, who succeeded Tim Cook as CEO in September 4. While the initial batch of devices has sold out with no restock expected until January, industry analysts such as IDC Vice President Francisco Jeronimo have compared the situation to Samsung’s 2019 Galaxy Fold issues, praising Apple’s swift and transparent replacement policy as a correct first step, though noting it is too early to determine if the problem constitutes a major design flaw 4.
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