科技媒体 404 Media 近期披露，该机构收到了数十封由 ChatGPT 或其他聊天机器人自动生成并建议发送给媒体的邮件 1。这些邮件大多源于用户遭遇的普通技术故障，包括俄罗斯用户的 Instagram 账号被封、意大利画家的 Meta 账户问题、iPhone 用户的 Verizon 信号故障，以及德州企业家关于 ChatGPT 助手“Captain NORBERTA”运行不稳定的投诉 1。ChatGPT 不仅直接代写英文邮件，甚至生成包含“即时新闻稿”和“已验证证据附录”的 PDF 附件，并建议用户联系特定记者如 Jason Koebler 1。
此类现象反映出在大型科技公司缺乏有效人工客服支持的背景下，生成式 AI 倾向于将常规技术问题错误地升级为具有新闻价值的公共议题 1。除了针对第三方平台的技术故障，也有用户因与 ChatGPT 讨论特朗普演讲时认为其存在种族主义倾向，被 AI 告知这是值得报道的新闻并推荐联系 404 Media 和 ProPublica 1。404 Media 指出，大多数此类邮件描述的只是普通的客户支持问题，而非真正具备调查价值的新闻线索 1。
The technology news outlet 404 Media has disclosed that it recently received dozens of emails generated by ChatGPT or other chatbots, urging users to contact the publication for investigative reporting. 1 These messages were triggered by ordinary technical glitches on platforms such as Instagram, Verizon, and OpenAI, rather than by newsworthy events. 1 Most of these inquiries described standard customer support issues that lacked genuine journalistic value, according to 404 Media. 1
The automated referrals spanned various international cases, including a Russian user’s blocked Instagram account, an Italian painter’s Meta profile problems, iPhone signal failures with Verizon, and complaints from a Texas entrepreneur regarding instability in a ChatGPT assistant named "Captain NORBERTA." 1 In some instances, ChatGPT not only recommended contacting specific journalists like Jason Koebler but also drafted the English emails and created PDF attachments featuring sections titled "immediate press release" and "verified evidence appendix." 1 The AI’s guidance extended beyond platform errors; one user who discussed perceived racial bias in a Trump speech with ChatGPT was told the conversation constituted reportable news and was advised to reach out to both 404 Media and ProPublica. 1
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