尽管人工智能技术承诺提升员工生产力，但企业管理者正在经历意想不到的工作挑战。根据Nielsen对1700名经理的调查，超过一半的管理者在采用AI工具后难以评估员工工作量，原因是无法区分AI与员工本人的贡献1。与此同时，近一半的管理者发现自己花费比以往更多的时间来审查和指导团队工作1。此外，78%的受访者称采用AI后改变了员工评估方式1。
尽管存在这些困难，94%的管理者仍对改进工作中使用AI感到兴奋1。然而，AI发展速度已经超过企业的适应能力，导致组织治理问题日益凸显1。46%的管理者利用AI协助决策，39%使用AI起草绩效评估1，但随之而来的是新的风险：46%的管理者担心失去对AI Agent的控制1，35%的受访者担心被追究AI做出决策的责任1。调查还显示，58%的管理者预计在未来一年内监督的AI Agent会超过人类员工1，57%的管理者表示其组织现有工具比以前增加1。
A Nielsen survey of 1,700 managers reveals a growing disconnect between artificial intelligence's promised benefits and the operational headaches it creates in the workplace 1. While 94% of managers express enthusiasm about improving AI use in their organizations, the rapid deployment of these tools is outpacing companies' ability to adapt, creating significant governance gaps and management complications 1.
The survey, which covered seven countries, found that more than half of managers struggle to assess employee output since they cannot reliably distinguish between work completed by staff and work generated by AI systems 1. Compounding this challenge, nearly half of all managers now spend more time reviewing and coaching their teams than before—counterintuitive given that AI was supposed to enhance productivity 1. Additionally, 78% of respondents report that AI adoption has fundamentally changed how they evaluate their workforce 1.
Managers are increasingly turning to AI themselves to manage the added burden: 46% use AI to assist with decision-making, while 39% use it to draft performance reviews 1. However, this reliance comes with mounting concerns about control and accountability. Fifty-eight percent of managers expect to oversee more AI agents than human employees within the next year, yet 46% worry about losing control of these systems 1. Perhaps most troublingly, 35% of survey respondents fear they will be held responsible for decisions made by AI 1. Meanwhile, 57% of managers report that their organizations now deploy significantly more tools than before, adding to the complexity of workplace management 1.
评论
还没有评论，欢迎留下第一条。