英国皇家康沃尔医院一名员工因不当访问患者医疗记录而引发严重隐私侵犯事件。患者皮帕·博德曼在收到医生正式诊断前两天，被这名员工通过电话告知自己患有乳腺癌1。该员工是博德曼通过运动认识的人1。
医院发言人承认这一行为不当，指出虽然该员工作为工作的一部分有合法权限访问患者记录，但以这种方式联系患者超出了其职责范围1。医院表示"这不应该发生，我们认识到这将造成的痛苦和担忧"1。医院仅在BBC记者联系后才向患者道歉1。
A staff member at Royal Cornwall Hospital improperly accessed the medical records of patient Pippa Boardman and telephoned her with a cancer diagnosis before her doctor had formally confirmed it.1 The employee, who knew Boardman through sports activities, contacted her two days ahead of the physician's official diagnosis.1
The hospital acknowledged the breach constituted a serious violation of protocol.1 A hospital spokesperson stated that although the worker held legitimate authorization to access records as part of their role, contacting the patient in this manner fell outside their responsibilities.1 The hospital did not apologize to Boardman until after a BBC journalist made contact regarding the incident.1 In a subsequent statement, the hospital said: "This should not have happened, and we recognize the distress and concern this will have caused."1
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