Waymo正在加速其自动驾驶出租车在美国的部署。该公司目前在15个美国城市运营超过4000辆汽车，其中在旧金山的市场份额已超越Lyft1。公司声称其车辆的安全性是人类驾驶的"十倍"，基于92%的严重伤害或更严重事故减少率1。2025年6月，Waymo推出了全国广告活动"Because"，强调每年超过100万人因人类驾驶而受伤1。
然而，Waymo的快速扩张也伴随了一系列技术故障和社会冲突。2025年12月的旧金山停电事件导致数百辆Waymo在街道上陷入困境1。在一起高速公路事件中，Waymo车辆在交通堵塞中撞破路障并冲过施工区域，最后被警察追捕并停在社区，事后公司向乘客Elliot Slade提供了三张40美元的乘车信用券作为补偿1。旧金山去年还发生了250起乘客在无人驾驶车内睡着导致调度911的事件1。
公众抵触情绪亦在上升。圣莫妮卡居民"Stacker One"多次站在Waymo车前阻挠车队，导致Waymo申请禁制令，当地市政府随后对该公司提起诉讼1。2024年10月，Waymo撞死了当地知名猫咪KitKat，引发了"KitKat正义"集会和反Waymo情绪1。一名女性用户在无人驾驶车内遭到男性乘客的性暴力，她认为该乘客刻意选择无人驾驶车以便进行袭击1。此外，Waymo在圣莫妮卡的充电站建设也引起邻近公寓居民因交通和噪音问题的投诉1。
在政策层面，Waymo正在多个地区面临监管审视。该公司在华盛顿特区申请了大量游说团队1，而纽约市长Zohran Mamdani对续约许可证的态度模糊，该公司在纽约的许可证将于2026年初过期1。与此同时，亚利桑那州在2025年成为第一个允许青少年拥有自己Waymo账户的州1。根据报道，Waymo约有70名"远程协助"代理在美国和菲律宾的呼叫中心轮班1。
Waymo operates more than 4,000 autonomous vehicles across 15 U.S. cities, having surpassed Lyft's market share in San Francisco 1. The company claims its vehicles are "ten times" safer than human-driven cars, citing a 92% reduction rate in severe injuries or worse accidents 1. However, the rollout has been accompanied by technical failures, public friction, and operational challenges that underscore the complexity of integrating autonomous fleets into urban environments.
The company has faced multiple high-profile incidents that have sparked public backlash. In December 2025, a citywide power outage in San Francisco left hundreds of Waymo vehicles stranded on streets 1. A separate incident involving passenger Elliot Slade saw a Waymo vehicle breach a highway barrier during traffic congestion, drive through a construction zone, and eventually be stopped by police in a residential community; the company subsequently suspended highway service and offered Slade three $40 ride credits as compensation 1. In Santa Monica, resident "Stacker One" repeatedly blocked Waymo vehicles, leading the company to seek an injunction while the city filed a lawsuit against Waymo 1. A particularly tragic incident occurred in October 2024 when a Waymo vehicle struck and killed KitKat, a locally known cat, prompting "Justice for KitKat" protests and fueling anti-Waymo sentiment 1.
Safety and social concerns extend beyond vehicle operations. A female passenger reported being sexually assaulted by a male rider in a driverless vehicle, believing he deliberately chose the autonomous option to enable the attack 1. Additionally, San Francisco recorded 250 incidents last year in which Waymo passengers fell asleep inside vehicles, necessitating 911 dispatch 1. Waymo operates approximately 70 remote assistance agents working in call centers across the United States and the Philippines 1. The company maintains a charging station at a former Ford dealership in Santa Monica, generating complaints from nearby residents about traffic and noise 1. In Arizona, Waymo became the first company to allow teenagers to hold their own accounts in 2025 1. The company launched a nationwide "Because" advertising campaign in June, emphasizing that over one million people are injured annually due to human drivers 1. Looking ahead, Waymo has deployed substantial lobbying efforts in Washington, D.C., while facing regulatory uncertainty in New York, where Mayor Zohran Mamdani has expressed ambivalence about license renewal ahead of the permit's expiration in early 2026 1.
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