英国政府承诺加强残障乘客航空出行保护

英国政府承诺为残障航空乘客提供更好的保障措施。12024年有超过1000架轮椅在运输中受损，平均每月损坏80架。1政府计划在民航法案中移除对轮椅损失和损坏赔偿的最高赔付额限制，并赋予航空监管机构新的执法权力，对未能提供必要协助的航空公司和机场进行罚款。1

这些改革举措源于一年前由Tanni Grey-Thompson领导的一项审查。1交通大臣Heidi Alexander表示："人们必须能够有尊严和安心地飞行。"1数据显示，近五分之一的残障乘客对航空旅行体验仍不满意，需要协助的乘客人数同比增长近10%。1

The UK government has committed to strengthening safeguards for disabled travelers, responding to widespread concerns about service failures in aviation. The initiative aims to address critical gaps in passenger support, particularly regarding wheelchair damage during transport and the availability of adequately trained staff assistance.1

Over 1,000 wheelchairs were damaged in transit during 2024, averaging approximately 80 units per month.1 The government plans to remove financial caps on compensation for wheelchair loss and damage within the Civil Aviation Bill currently advancing through Parliament, while granting aviation regulators new powers to impose penalties on airlines and airports that fail to provide necessary assistance to passengers requiring support.1 Transport Secretary Heidi Alexander stated: "People must be able to fly with dignity and peace of mind."1

The reform initiative draws from a review led by Tanni Grey-Thompson conducted a year prior, which called for significant improvements to air travel conditions for disabled passengers.1 Though 82 percent of passengers reported satisfaction with their aviation experience, nearly one-fifth of disabled travelers expressed dissatisfaction, while the number of passengers requiring assistance has grown by nearly 10 percent year-on-year.1