世界卫生组织通过与各国和合作伙伴合作,在非洲推行了一项重要改革——将卫生工作者的薪资发放从传统现金模式转变为数字支付方式。1自2020年数字财务团队成立以来,这一举措已覆盖非洲24个国家,惠及超过200万卫生工作者。1超过80%的参与工作者表示偏好数字支付方式。1
数字支付方案带来了显著的实际效益。通过移动钱包等数字渠道,工作者最快可在任务完成后半小时内获得报酬,相比之前需要数周或数月的发放周期大幅改善。1及时补偿直接提升了工作人员的士气和留任率,同时减少了活动组织者在现金管理上花费的时间和成本。1这一成效在应对公共卫生紧急情况时尤为关键——数据显示,2020年第一季度,WHO非洲地区近一半的脊髓灰质炎运动因现金发放延迟而遭遇推迟、人员流失或其他不利影响。1
WHO已正式加入拥有80个成员的联合国现金倡议"更优于现金联盟"。1比尔及梅琳达·盖茨基金会资助了相关调查研究工作。1
The World Health Organization has transitioned health worker compensation from cash to digital mobile wallet payments across Africa, yielding significant improvements in staff retention and operational efficiency.1 Since establishing its Digital Finance team in 2020, WHO has implemented digital payment solutions in 24 African countries, digitizing compensation for over 2 million health workers.1 The shift has proven popular among recipients, with more than 80% of workers expressing a preference for digital payments.1
The benefits of digitalization extend beyond worker satisfaction.1 Timely compensation through digital channels has enhanced staff morale and retention rates, while simultaneously reducing administrative burden and costs for activity organizers.1 Digital payments can be delivered as quickly as 30 minutes after work completion, a dramatic reduction from the previous timeframe of weeks or months.1 This acceleration addresses a critical operational challenge: in the first quarter of 2020, nearly half of WHO's polio campaigns in the African region faced delays, staff attrition, or other adverse impacts due to cash payment delays.1 WHO has joined the Better Than Cash Alliance, a United Nations-affiliated initiative comprising 80 member organizations working to advance digital financial inclusion.1
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