哈啰顺风车司机提前收费后拖延下高速被曝光

湖南一起顺风车纠纷引发关注。9月30日，一名乘客通过哈啰顺风车从湘潭前往益阳，司机提前向乘客收取了高速通行费共60元1，其中每名乘客30元。司机随后刻意放缓车速，将原本耗时约2小时的120余公里行程拖延至超过5小时，最终拖到10月1日凌晨高速免费时段才驶出收费站1，导致实际未产生任何高速通行费用。

乘客要求司机退款遭拒。司机以"国庆高速免费是给车子免费，并不是给乘客免费"作为拒费理由1。乘客随后向哈啰平台投诉。根据哈啰平台规定，行程中若未产生高速通行费用，司机不得向乘客收取1。平台表示将对此进行核查，若属实将为乘客退费并暂停司机运营资格1。

A passenger in Hunan initiated a rideshare journey through Halo from Xiangtan to Yiyang on September 30, during which the driver collected highway toll fees of 60 yuan in total—30 yuan per passenger for two riders 1. The 120-plus-kilometer route typically requires approximately two hours of driving time, yet the actual journey exceeded five hours 1. The driver deliberately slowed the vehicle's pace, delaying the exit from the toll station until the early morning hours of October 1, when expressway tolls become free during the National Day holiday period, resulting in no actual highway fees being incurred 1.

When the passenger requested a refund for the collected toll, the driver refused, citing that "the National Day expressway toll exemption applies to vehicles, not passengers" 1. The passenger subsequently filed a complaint with the Halo platform. According to Halo's stated policies, drivers are prohibited from collecting highway toll fees from passengers if no such fees are actually generated during the journey; should the complaint be substantiated, the platform indicated it will process a refund and temporarily suspend the driver's operating privileges 1. The order fare totaled 161.7 yuan 1.