英国电信公司BT因采取暂停宽带服务的手段推动客户升级至数字语音系统而受到批评。1BT正加紧推进铜线向VoIP技术的迁移，已有1600万至1700万条铜线完成转换，但仍有约130万条铜线待迁移，需在1月底截止日期前完成。1为加快进度，BT对少数拒绝配合的客户临时暂停了宽带服务，并给予5天通知期。1这一做法获得初步成效——超过80%的此前不配合客户随后采取了行动完成迁移。1
此举引发了对弱势用户权益的担忧。1约200万用户依赖铜线网络维持远程医疗服务（如个人警报器等），老年人和农村用户群体尤其容易受到影响。12023年Virgin Media在迁移期间曾导致数千名老年人和残疾用户无法使用警报器，最终被罚款2380万英镑。1铜线服务退役日期已从去年12月推迟至今年1月底。1
British telecommunications company BT has come under fire for temporarily cutting off broadband services to customers who resist switching to a digital voice system.1 The operator is racing to migrate between 16 and 17 million copper lines to VoIP technology ahead of a January deadline, with roughly 1.3 million lines still unmigrated.1
BT's approach of suspending service has raised significant concerns about vulnerable users, particularly elderly and rural customers who depend on copper networks for emergency calls and remote healthcare services.1 The company paused broadband for a select number of non-compliant customers, providing five days' notice before doing so.1 However, this tactic proved largely effective: over 80 percent of previously resistant customers subsequently proceeded with the migration.1 Approximately 2 million users rely on copper lines for remote medical services such as personal alarm systems, creating particular anxiety about service disruptions.1
The urgency behind BT's push stems from a deadline that was itself delayed; the copper line retirement date was postponed from December last year to the end of January this year.1 The aggressive migration strategy mirrors problems encountered by competitor Virgin Media, which was fined £23.8 million in 2023 after thousands of users—predominantly elderly and disabled people—lost access to alarm services during its migration period.1
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