澳大利亚正在考虑两套法律改革措施，旨在应对聊天机器人带来的隐私风险。根据YouGov调查，澳大利亚15%的成年人曾与聊天机器人分享个人思想或感受，11%透露了从未告诉任何人的信息1。儿童使用情况更为广泛，澳大利亚eSafety专员报告显示，54%年龄10至17岁的儿童使用过聊天机器人获取个人或社交建议，其中三分之一用于寻求人生建议1。
拟议的隐私改革将引入删除权，要求大型数字平台应个人要求销毁个人信息1。与此同时，数字义务关怀修正案将要求在线服务评估和管理其设计及运营所产生的可预见风险1。为确保这两套法律的有效实施，专家指出需要采取具体措施，包括要求服务商识别并删除不必要信息、限制个人信息的无限期使用、为非账户持有者提供信息查询途径，以及要求企业提高透明度并接受独立测试1。
Australia is pursuing two separate legislative reforms designed to mitigate privacy concerns associated with chatbot use, extending protections to individuals who may not be direct users of these services 1. The proposed privacy reforms would introduce a deletion right, requiring large digital platforms to destroy personal information at an individual's request 1. Additionally, a digital duty of care amendment would obligate online services to assess and manage foreseeable risks arising from their design and operations 1.
The urgency of such regulation is underscored by growing user engagement with chatbots. According to YouGov research, 15 percent of Australian adults have shared personal thoughts or feelings with chatbots, while 11 percent have disclosed information they have never told anyone else 1. Among minors, the pattern is even more pronounced: Australia's eSafety Commissioner reported that 54 percent of children aged 10 to 17 have used chatbots for personal or social advice, with one-third specifically seeking guidance on life matters 1.
Experts caution that these legislative proposals will require concrete implementation measures to be effective 1. Key safeguards must include requirements for service providers to identify and eliminate unnecessary personal information, restrictions on indefinite data retention, and mechanisms enabling non-account holders to access and request deletion of their information 1. Additionally, companies should be mandated to increase transparency and submit to independent testing to ensure compliance 1.
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