随着中秋假期结束、国庆假期到来，深圳北站迎来客流高峰 1。在这一期间，深圳北站先锋服务队通过多元化服务方式，为包括聋哑旅客、患病幼儿、走散老人和外籍旅客在内的特殊群体提供帮扶 1。
先锋服务队采取了针对性的服务举措。聋哑旅客通过手机打字和手势交流成功获得地铁乘车指引 1。一岁半的患病幼儿在医护人员的现场评估和退烧药帮助下得到照护 1。一位80岁高龄老人与家人走散后被志愿者安抚，随后协助其改签并护送上车 1。行动不便的老人获得轮椅帮扶和全程护送服务 1。外籍旅客则获得英文指引和详细出行方案建议 1。购票出错的旅客也得到现场指引重新购票的协助 1。通过这些无障碍沟通、医疗协助、接力帮扶和外语指引等多项服务，深圳北站先锋服务队在假期期间保持守护承诺，为旅客提供温暖服务 1。
As the Mid-Autumn Festival concludes and the National Day holiday approaches, Shenzhen North Railway Station has experienced a surge in passenger traffic.1 The station's Pioneering Service Team has maintained its commitment to providing warm assistance to travelers by offering tailored support to vulnerable and special-needs groups throughout the holiday period.1
The service team has demonstrated versatility in meeting diverse passenger needs. Deaf and mute travelers have successfully received subway directions through mobile phone text communication and hand gestures.1 A toddler under two years old who fell ill was evaluated on-site by medical personnel and provided with fever-reducing medication.1 An 80-year-old elderly passenger who became separated from family members was comforted by volunteers, assisted with ticket rebooking, and escorted onto the correct train.1 Additionally, mobility-impaired elderly passengers have been provided with wheelchairs and full-journey assistance.1 Foreign travelers have received English-language guidance and detailed travel recommendations.1 Passengers who made ticketing errors have also been helped to repurchase tickets correctly.1
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